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Flowserve corporation

Flowserve Corporation

Improving lives through natural resource deployment

The Business Challenge

Maintain global market leadership in manufacturing and servicing fluid motion control solutions that impact lives from bringing water to remote villages and oil to manufacturers – to flood clean-up.

The Solution

Unisys Digital Workplace Solutions, including service desk, field services and network managed services support in 8 languages across 6 managed service centers.

Results and Benefits

  • Exceeded the target of 90% first call resolution rate, ensuring reliable services to customers
  • Provided a fully predictable and budgeted cost for end-user support, allowing the client to focus on more volatile investment-related areas that are directly affected by fluctuating oil prices
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